Warehouse Pickup

• We offer free pickup at our Sydney Camelia warehouse.
• Select Local Pickup at Checkout
• Orders will be held for up to 2 Weeks
• Once you have received a notification the order is ready for pickup

Processing and Delivery

• Orders are usually processed within 1-3 business days. Delivery times vary based on location and shipping method.
• Large or bulk orders may require additional processing and shipping time

Shipping rates

• Tilewave offers Australia-Wide delivery. Your orders will be automatically calculated at checkout based on weight, dimensions, and delivery location.
• For Sydney Metro Areas, Free delivery is available for orders above $1500.

Damaged or Faulty Products

• For Pickup Orders please check for defects or damages before leaving.
• If your order arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging.
• If any items are missing from your order, notify us within 3 days of delivery.

It is the tiler/installers responsibility for the handling and inspection of the product before installation. We are not responsible for products damaged during and after installation or use.

• Returns or refunds are not accepted for Products that have been installed or used.

Eligibility for Returns

• Returns are accepted within 30 days of delivery.
• Items must be unused, in original packaging, and in resalable condition.
• Custom or made to order products are non-refundable
• Reciept or Proof of order required for Returns

Return Fees and Process

• Prior to Dispatch, Orders can be changed for free.
• Dispatched Orders can be refunded excluding Shipping costs + 20% restocking fee
• Once we have received the return, Order will be processed within 5-7 days.
• Refunds are issued to the original payment method.

How to Lodge a Return

• Returns must be lodged within 30 days of receiving the goods.
• Contact our team with your order details and photos (if applicable) to initiate the process.