Delivery: We take great care in delivering your tiles safely. All orders are securely packed on pallets unless specified others to ensure they arrive in perfect condition.
Shipping Fee and Time: The shipping cost is based on your order’s size and delivery location and will be calculated automatically at checkout.
Free Shipping: Enjoy free delivery on orders over $1,500. Sydney Metro Only
Returns: At Tilewave, all orders are processed through a real-time system and are confirmed for dispatch immediately.
To help you make the right decision, we highly recommend using our 5 samples for $15 service—so you can see and feel the product before committing to a full order.
If you wish to exchange or refund items due to a change of mind, you may do so within 30 days of delivery, Tiles must be unused, in original packaging, and in resalable condition. Return shipping must be arranged and covered by the customer, and items must be sent back to our Sydney warehouse located in Camellia NSW 2142.
Please note: A 20% restocking fee applies to all approved exchanges or refunds.
For more info please see our Shipping and Returns Policy